Terms and Conditions
Your Privacy is very important for us. We are committed to guard your privacy safely. When placing your order, the information we collect is:
We keep this information securely, and they are used solely by GSC. We use the information we collect from you to better serve your needs. Your e-mail address is used to return back to you for the order updates such as order information, payment confirmation, and shipping information. Also, for the subscribers, e-mail addresses are used to send routine newsletters, which provide information about our new products, and promotions, and can be unsubscribe upon request. We do not share this information with third parties except to the extent necessary to complete that order.
- -Name & Surname
- -Email address
- -Phone number
Item Descriptions & Photos
Item Colors: Although we try to do our best to give the original color of the items, and use the best equipments for this; few colors may seem slightly different on photos. This is also because of different screen characteristics of computer monitors.
- Yarn Ball Weights: We mainly sell the yarns based on their weights. And because of the nature of fancy yarns, yardage of skeins may be different from one to another even they have the same weight. Again with the same reason, weights of the balls in one package may differ around 5%. But the total net weight of the packages are accurate.
Items are shipped after payment is fully received for the order. You can make your payment by using one of the following options:
- PayPal: After placing your order, you are redirected to PayPal's secure website to make payment. You can either use your PayPal account, or credit card. If you fail to pay for your order, you can also do so by clicking the link you receive in order information email.
Click here for more details.
Click here for our general Shipping Policy
Returns & Exchanges
You can return any order with any reason within 7 days of the delivery. Please notify us first to confirm the return. Refund policy details are as follows.
If you have received incorrect, defective, or damaged item; we can either issue a full refund to you, or another identical or similar items will be shipped to you upon your decision.
If you are unhappy with the purchase because of any reason including the color of the item, we can issue a refund for the cost of the item. But in this option original and return shipment is non-refundable.