Terms and Conditions

Privacy Policy

      Your Privacy is very important for us. We are committed to guard your privacy safely. When placing your order, the information we collect is:

  1. -Name & Surname
  2. -Address
  3. -Email address
  4. -Phone number
We keep this information securely, and they are used solely by GSC. We use the information we collect from you to better serve your needs. Your e-mail address is used to return back to you for the order updates such as order information, payment confirmation, and shipping information. Also, for the subscribers, e-mail addresses are used to send routine newsletters, which provide information about our new products, and promotions, and can be unsubscribe upon request. We do not share this information with third parties except to the extent necessary to complete that order.

Item Descriptions & Photos

     Item Colors: Although we try to do our best to give the original color of the     items, and use the best equipments for this; few colors may seem slightly different on photos. This is also because of different screen characteristics of computer monitors.
  •      Yarn Ball Weights: We mainly sell the yarns based on their weights. And because of the nature of fancy yarns, yardage of skeins may be different from one to another even they have the same weight. Again with the same reason, weights of the balls in one package may differ around 5%. But the total net weight of the packages are accurate.

Payments

     Items are shipped after payment is fully received for the order. You can make your payment by using one of the following options:

  •      PayPal: After placing your order, you are redirected to PayPal's secure website to make payment. You can either use your PayPal account, or credit card. If you fail to pay for your order, you can also do so by clicking the link you receive in order information email.

  •      INTERAC e-Transfer: Contact us to get our email to transfer your payment.  
    Click here for more details.

  • Shipping

    Click here for our general Shipping Policy

  •      Origin of Shipments: Items are shipped from Turkey.
  •      Shipping Costs: We work hard to deliver the items to you as soon as possible for the best shipping rates. To understand shipping costs, take a location into consideration.
  •      Shipping Options: Express and regular registered mail shipping options are available. If regular registered mail option is selected for the order, we ship items via regular mail, and shipment is delivered via the official postal system of destination country. The delivery time is about 2-3 weeks for Europe; 3-4 weeks for other countries. Items may also delay because of customs inspection at destination country, and additional custom fees may apply. For express shipment, our main shipping partner is Express. Several other options are also available with variable cost and delivery times. In order for your order to be delivered as fast as possible -especially for express shipping options- please enter your address as clear as possible, as well as a valid phone number must be given. Please do not enter P.O. Box address for this option.
  •      Dispatch Time: Orders are shipped within one working day (mostly on the same day) after the payment is received for the order. We are closed on Sundays, and Saturday afternoon, and during national holidays.
  •      Customs Fees & Duties: We do not face with customs problem in most of our transactions, and orders do not subject to customs fees and duties because of orders' value. However, please be advised that that we are not responsible for, nor are we involved in the setting of any extra charges for customs or brokerage fees. These fees are set by the courier company and destination country. Each country has its own customs regulations. Because of these reasons, especially big-sized orders may subject to customs charges, and they cannot be predicted before. Our shipping rates do not include the costs at destination country.
  •      P.O. Boxes: Items can be shipped to P.O. Boxes via regular registered mail. Please do not enter a P.O. Box address if you would like to item to be shipped via express delivery.
  •      Tracking Shipments: You will receive shipping information including tracking number of the shipment, and a link where you can track your shipment after your order is shipped.

  • Returns & Exchanges

    You can return any order with any reason within 7 days of the delivery. Please notify us first to confirm the return. Refund policy details are as follows.
    If you have received incorrect, defective, or damaged item; we can either issue a full refund to you, or another identical or similar items will be shipped to you upon your decision.
    If you are unhappy with the purchase because of any reason including the color of the item, we can issue a refund for the cost of the item. But in this option original and return shipment is non-refundable.